FAQ's 

Services & Pricing

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What services does Handyman Partner offer?
Handyman Partner handles everyday home and light commercial repairs, installations, maintenance, and improvements. This includes everything from small “honey-do list” items to larger multi-day projects, using a clear three-tier handyman service structure plus flat-rate pricing for common tasks.

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How does your pricing work?
We offer two straightforward pricing options depending on the type of work you need:

• Pay by the Job (Flat-Rate Pricing) – For common, well-defined tasks. You’ll know the cost before scheduling.

• Pay by the Hour (Tiered Hourly Pricing) – Best for projects with an undefined scope, multiple small tasks, or tasks where the full time or effort can’t be determined upfront.

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Hourly work is priced using three skill-based tiers, so you’re paying for the level of expertise your job actually requires.

Payment note: A 3.9% service charge is added to invoices paid by credit or debit card to cover processing costs. This charge is waived when paying by ACH or cash. Taxes are added at checkout where applicable.

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What does “undefined scope” mean?
An undefined scope refers to work where the time, complexity, or exact steps cannot be fully determined upfront. Examples include multiple small repairs, troubleshooting issues, projects where conditions may change once work begins, or growing task lists handled during the visit. Hourly pricing allows flexibility while ensuring you only pay for the time and skill actually required.

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What are the three handyman skill tiers?
Our hourly rates are based on the skill level required, not just time on-site:

• Gold Tier – Standard Handyman Work
  General repairs, installations, and maintenance tasks that do not require advanced diagnostics or specialty skills.

• Diamond Tier – Advanced Handyman Work
  More technical, time-intensive, or detail-oriented tasks that require higher experience, precision, or problem-solving.

• Platinum Tier – Master-Level Handyman Work
  Complex projects, high-end installations, structural work, or jobs requiring advanced planning, coordination, or expertise.

This ensures you’re not overpaying for simple work—or underpaying for skilled labor.

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What are your hourly rates?
Rates vary by tier and typically start around:

• Gold: mid-$80s for the first hour

• Diamond: low-$100s for the first hour

• Platinum: mid-$140s+ for the first hour

There is a one-hour minimum, with a lower rate for additional time. All pricing is reviewed before work begins.

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Do you have a minimum charge?
Yes. Flat-rate jobs have a $175 minimum, and all hourly bookings have a one-hour minimum. This covers travel, setup, and professional time while allowing multiple tasks to be completed during the visit.

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Can I complete multiple small jobs in one visit?
Yes. Many customers use hourly service—especially the Gold tier—to complete a list of small tasks in a single visit. Technicians work through items based on your priorities and available time.

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How do flat-rate “Pay by the Job” prices work?
For common tasks such as TV mounting, ceiling fan replacements, toilet swaps, and basic fixture installs, we publish starting prices so you can choose exactly what you want done and know the cost before scheduling. Flat-rate pricing is only available for clearly defined tasks and cannot be combined with hourly rates to reduce pricing.

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Can you help with larger projects or remodels?
Yes. Larger projects are handled using a structured estimating and project-planning process separate from standard hourly visits. A written estimate is provided before work begins.

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Booking & Scheduling

What areas do you serve?
We currently serve Austin, TX and surrounding areas. If you’re unsure whether you’re in our service area, send us a message and we’ll confirm quickly.

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What are your hours of operation?
Monday–Saturday, 8:00 AM – 6:00 PM (Central Time). Closed Sundays and federal holidays.

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How do I book a service visit?
You can book online through our website, or by phone, text, or email.

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What if I need to reschedule or cancel?
You can reschedule or cancel using the same method you booked. We ask for as much notice as possible so we can accommodate other customers.

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Estimates & Payments

Do you provide free estimates?
Free written estimates are provided for larger projects. Smaller jobs are typically priced using our published hourly tiers or flat-rate menu so you can see typical costs upfront.

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Will I receive a written invoice?
Yes. Every job includes a clear invoice detailing labor, materials, taxes, and any applicable service charges.

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What payment methods do you accept?
We accept cash, ACH/bank transfer, and credit or debit cards.
A 3.9% service charge applies to credit card payments and is waived for ACH or cash. Payment is due at completion or within 24 hours unless otherwise arranged.

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Licensing, Insurance & Guarantees

Are you insured?
Yes. Handyman Partner carries appropriate business insurance, and work is performed according to local regulations and best practices.

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Do you guarantee your work?
Yes. We guarantee our workmanship for up to one year. If an issue arises related to our work, we’ll address it promptly.

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Materials & Preparation

Who provides materials?
Customers typically provide visible items such as fixtures and finishes. Our technicians supply standard building materials, fasteners, and consumables needed to complete the job.

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Can you help me choose materials?
Yes. We can recommend common options, sizes, and quality levels, and help you plan purchases before your appointment.

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How should I prepare before the technician arrives?
Please ensure work areas are accessible, pets are secured, and customer-supplied materials are on-site. This helps your technician work efficiently.

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Reliability & Quality

Do you background-check technicians?
Yes. Technicians are screened and trained for professionalism, communication, and quality workmanship.

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Will the same technician return for future work?
When possible, yes. We aim to maintain continuity so technicians become familiar with your space and preferences.

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How do you prevent no-shows?
For jobs over $500, a $100 deposit is required. Missed appointments within 24 hours may result in a no-show fee.

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Additional Services

Do you offer emergency service?
Yes. Emergency service is billed at 2.5× diamond tier rate. Anytime after 8pm - 8am 

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Do you work with rental properties or businesses?
Yes. We work with homeowners, landlords, property managers, and businesses, and can arrange recurring or ongoing maintenance relationships.

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How do you avoid surprise charges?
We explain pricing before work begins, review any scope changes with you during the visit, and provide a final invoice that matches what was approved.